Capability development for competitiveness

The long term success and sustainability of the organization depends on its competitiveness in the global economic environment of “VUCA” (volatile, uncertainty, complexity and ambiguity). Capability development for competitiveness is one of the areas of concern for Training and Business Managers. People’s competence development focuses on imparting knowledge, skills and developing desired traits, whereas, People’s capability development focuses on development of their confidence to apply acquired knowledge, skills and developed traits in a varied context of competitive environment.

Capability development is the transformation of competency development to “People and Organization” capability development in a systematic manner with a meaning and purpose to achieve overarching strategic objectives. Capability development is not a transection, but a program management. Until recent past, the focus was on competency development. The need of the hour is to shift focus from competency to capability development.

The long term sustainable competitive advantage of any organization can be ensured when:

(1) People are viewed as value creators. The People, through application of their knowledge, skills and attitude, improve quality, productivity, operational efficiency, effectiveness of organization and achieve customer delight by offering innovative products. The organization becomes cost competitive when People find ways to reduce cost and offer unique differentiating products to customers. Such capability gets developed when the Training Manager trains the people in the area of Operational Excellence. Gemba Kaizen, 5S, Lean Management, Six Sigma, Eight Deadly Wastes, TQM, Gemba Kaizen Circles, Seven Steps of Problem Solving and Seven QC Tools are some of the basic and popular training interventions deployed to enhance functional skills of people. Such investment for capability development can be linked to ROI in terms of saving cost by 2-4 % through training. 

(2) People are viewed as rare resources and the appreciating h
uman capital asset.
 The role of Training and Business Managers have become inevitable to identify and impart unique knowledge, skills and develop abilities to understand customer requirements, product applications, value chain, technology, systems, cost and quality etc. Such unique knowledge, skills and abilities are not equally available to competitors and thus lead to competitiveness. Customer value management through customer circles, value attribute tree and enhancing price realization etc. are some of the most contemporary interventions deployed and facilitated by Training Manager. Such investment for capability development can be linked to ROI in terms of improving price realization by 1-2 % through training.

(3)People are viewed as difficult to copy by competition. People’s outstanding contribution, active participation, dedication and commitment, loyalty and ownership, entrepreneurship and leadership at all the levels, team work and organization citizenship behaviour, culture, beliefs and value systems are some of the factors just impossible to copy by competitors. These factors enhance the competitiveness of the organization.

The role of Training and Business Manager is to drive Leadership Development and Managerial Excellence initiatives as a part of Rational and Emotion Engagement at various levels across the organization. Vision, Mission and Value percolations, business stimulus workshops for strategy awareness and development, Strategy Map and Balanced Scorecard development programs facilitated by a Training Manager helps People to develop their strategic thinking capability. The strategic thinking capability of People makes their organization stronger in positioning themselves, creating differentiation by offering unique value proposition, making customers to know, what they should want and offering the same to them. It also helps People develop “differentiate or die” kind of attitude which leads to competitiveness. Such training interventions can be linked to ROI in terms of numbers of competitors out-distanced, brand switchover, market share etc.

(4) People’s talent can be combined, deployed and organized at short notice to execute new assignments. The role of Training and Business Manager is to develop agile, nimble and swift organization. HRIS, HR analytics, project management, cross-functional teams, multilevel managerial teams, mindset transformation and agility are some of the common training interventions deployed. Such capability of People makes the organization competitive to execute customer orders at short notice and duration.

Therefore, in true sense, capability development initiatives can enhance competitiveness of organization in terms of profitability, market share, innovative products, desired growth, delighted stakeholders, happy people and society at large. The capability development can be viewed from three different angles. First – Strategic, Execution and Operational capability. Second – Organizational, Team and Individual capability. Third – Corporate, SBU, Divisional, Department and Section level capability.

The competitiveness is not only dependent on available knowledge, skills and abilities, but also very much dependent on the confidence of People with which they apply in v犀利士
arying competitive situations. People’s confidence is enhanced when they are motivated to apply their acquired knowledge and skills and opportunities are provided to demonstrate the same. This requires supportive culture, organization structure, leadership mentoring and some appropriate HR systems, policies and practices. The organization must have access to appropriate capabilities to harness and exploit Human Capital. The holistic approach is the real capability development.

The organization has a portfolio of capabilities that are used in various combinations to achieve strategic objectives. The portfolio of capabilities undergoes a life cycle of need identification, articulation, acquisition, application and obsolesce phases. This is the era of “Transient Capability Development” for competitiveness.

High Performance Work System for Competitiveness

Alignment of people and business strategies is extremely important for the practicing HRD managers to create sustainable competitive advantage through people, develop synergies and build resilience power of organization in competitive business environment. Synergy between people and business strategies fosters improved productivity, higher profitability, larger market share, exceptional creativity and disruptive innovation, enhanced customer value and happier people in the organization which leads to sustained competitiveness.

In twentieth century, one of the major challenges faced by practicing HRD managers is to understand business strategy of the organization. As a result, it limits their ability to design and execute an appropriate people strategy and bring alignment with business strategy to create synergies.

Let us take various examples to understand the scenario; any business conglomerate comprised of various businesses which are into different stages of their life cycle, like some SBUs (strategic business units) in their incubation phase, stable and matured phase, growth and expansion phase and/or in their decay phase. In such a wide-ranging situation, the practicing HRD managers have to design and implement comprehensive strategic HR systems at corporate level, which is the highest level in the organization. Whereas, at the SBU level, the practicing HRD managers have to design and implement an appropriate HR policy to drive various employee-focused programs that influence the choice of various HR practices.

Further, the practicing HRD managers have to design and implement appropriate HR practices at departmental and at employee levels to achieve specific outcome in each SBU. (e.g. cost reduction skills of people working in 日本藤素
SBU which is in decay phase, merger and acquisition competencies of people working in SBU which is in growth and expansion phase etc.).

Let us take another example. An organization engaged in designing, manufacturing and selling stand-alone engineering equipment for a long time and now, the organization changes its business strategy to re-position itself in market place as a total solution provider. This change in business strategy calls for reviewing its people strategy in terms of vision, mission, culture, mindset of people, skills and competencies of people, business systems, structure and processes.

The practicing HRD managers have to re-align people strategy (e.g. new skills for solution designing, selling skills for solution providing, project management capability etc.) of the organization in view of new business strategy. Let us take one more example. An engineering business conglomerate, knowing the market potential and core competency of organization, now decides to launch a new venture in the space of renewable energies as a part of their inorganic growth strategy by acquisition. The question to the practicing HRD managers is that the cultures of two different organizations need amalgamation or stay as two different cultures. The practicing HRD managers will have to re-align people strategy from the view point of multiple cultures of existing and newly acquired organizations that the people will now live their lives under one umbrella. (e.g. induction program, sensitize the people of newly acquired company about values systems and culture of existing organization etc.).

One other example worth taking note of is of a business conglomerate operating in the space of B to B (business to business), B to C (business to consumer) and C to C (consumer to consumer) through various SBUs altogether. This business conglomerate would have offerings of engineering products, consumer products, banking, financial and insurance services, health care, hospitality, pharmaceuticals, IT and ITES, buying and selling on internet, infrastructure and power, steel and mining, automobile etc. under just one umbrella. For such business conglomerate, vision, mission and culture would also be different for each SBU. In addition to this, their corporate strategy, business models and business strategy would be different for each SBU.

In such a wide-ranging business environment, the practicing HRD manager working at corporate level will have to take a bird’s eye view to design and execute people strategy in alignment with corporate business strategy at corporate level. Not only would this, but the chief of the HRM will have to design broad level SHRM systems at corporate level. Followed by this, the practicing HRD managers working at various SBU level, will have to customize HR policies most appropriate to their SBU along with various HR practices at departmental and individual employee level.

Therefore, what emerging out is;

  1. At the lowest level, HR practices reflect specific organizational actions designed to achieve some specific outcomes

  2. At a higher level of abstraction, HR policies reflect an employee-focused program that influences the choice of HR practices

  3. An HR system operates at an even higher level of analysis and reflects a program of multiple HR policies that are espoused to be internally consistent and reinforced to achieve some overarching strategic objectives.

In this context, the HR Systems, Policies and Practices are to be deployed spanning across the continuum of two extremes ranging from high performance to more control oriented. The net effectiveness of any HR Systems, Policies and Practices depends on presence or absence of each other. If all of the HR Systems, Policies and Practices fit into a whole coherent system, the net effect on performance should be greater than the sum of the individual effects from each HR System, Policy and Practice alone. This leads us to understand potential significance of entire set of HR Systems, Policies and Practices when deployed together rather than used separately. Beside this, integration of technology, organization structure and processes for value creation is extremely important.

Now, let us take few examples. HR systems for several domains can be designed and deployed at highest level such as;

  1. Organizational competitiveness
  2. High performance work systems
  3. Employee involvement and engagement
  4. Digital culture
  5. Commitment and organization citizenship behaviour
  6. Creativity and innovation
  7. Value creation for customer
  8. Occupational safety, health and environment
  9. Administration and control
  10. Contractual and out-sourced manpower etc.

HR polices can be designed and deployed at lower level to address the basic needs of an employee in var犀利士
ious domains such as; (1) develop knowledge, skills and abilities of employees to perform effectively and efficiently, (2) motivate employees and increase their effort levels and contributions to enhance organizational performance, (3) create opportunities for employees to perform and contribute outstandingly etc. HR practices, at the lowest level, for various functional areas under the umbrella of a particular HR system and HR policy domain can be designed and deployed such as;

  1. annual off-site Business Stimulus Workshop for strategy planning and communication as an HR practice as a part of HR systems for organizational competitiveness and within HR policy domain of “motivate employees and increase their effort levels to enhance organizational performance”. Similarly, quarterly strategy execution meets to evaluate and validate strategy for achieving strategic objectives of an organization.

  2. On-the-job, off-the-job, team and leadership training, continuing education, industrial visits to learn best and next practices, attending seminars and symposium, foreign study tours, visit to exhibitions as an HR practice as a part of HPWS, employee engagement and involvement, and HR systems for commitment within HR policy domain of  “develop knowledge, skills and abilities of employees to perform effectively and efficiently” and  “motivate employees and increase their effort levels to enhance organizational performance”.

  3. Knowledge sharing sessions, voice of an employee, empowerment, job rotation, job enrichment, job enlargement, autonomy, semi-autonomous teams, Gemba Kaizen Circles, cross functional teams, off-line teams etc. as an HR practice as a part of HR systems for employee commitment and engagement within HR policy domain of “create opportunities for employees to perform”.

  4. statutory compliance, fair wage practices, equal canteen facility and other hygiene requirements for contractual and outsourced employees as an HR practice as a part of HR systems for contractual and out-sourced manpower within HR policy domain of “motivate employees and increase their effort levels to enhance organizational performance”.

  5. Production incentives, reward and recognition for superior performance, long service awards, committed employee of the month etc. as an HR practice as a part of HR systems for HPWS and commitment for all types of employees within HR policy domain of “motivate employees and increase their effort levels to enhance organizational performance”.

Although, this sounds too basic, there is hardly any visibility of High Performance Work Systems, Policies and Practices especially in small and medium scale of organizations which have tremendous potential and aspiration to become big corporations by remaining competitive. This calls for commotion in Human Recourses Development philosophy and thought processes.

Adoption of High Performance Work Systems, Policies and Practices is a matter of researching, deploying and continuously measuring effectiveness of “The Best Package of HR Systems, Policies and Practices” in varying competitive situations that offers competitiveness.